- Who should I contact for technical support?
- Is there a fee for participation?
- What is the refund policy of this site?
- What are the site requirements?
- I forgot my password. What should I do?
- How do I print my certificate?
- How long do I have access to my course?
- I represent an institution that needs to provide staff training. Is there a volume discount and help tracking staff participation?
- How do I share my thoughts about the site?
- I finished my course – where’s my certificate?
- What should I do with my certificate?
- I am a Herbalife distributor. What do I do to access the nutrition course?
Who should I contact for technical support?
The Service Center is available to assist learners Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern Time (ET). Contact the Service Center via email (firstname.lastname@example.org) or phone (888-622-2711), or visit the Contact Us page.
Is there a fee for participation?
Yes, fee information for each course is included in the course catalog.
What is the refund policy of this site?
All sales are final once any learning content has been accessed. Refunded monies for learning content not yet accessed will be returned minus the payment portal processing fee.
What are the site requirements?
The site and classes are compatible with all web browsers that have been updated within the past three years. The site and courses are also available on mobile devices.
Lost your password?
Click the “Login” link in the top navigation, then click “Lost Your Password?” Enter your email address or username on the following page and you will be sent an email with a link that will allow you to reset your password. If you have technical difficulties, contact the Service Center.
How do I print my certificate?
Course certificates become available after completing your course content and the Claim Survey. If you have completed course content but not the Claim Survey, log in to your account, then click “My Courses.” Click the “Access Course” button below the title of a course whose content you have finished. Click “Claim Survey,” fill out the course survey, then click “Finish Survey.” Click “Click Here to Continue,” then “Download Certificate.” Once certificates have been claimed, you can download them from your account by clicking “My Certificates” under the “My Account” drop-down in the top right, or by clicking the “View Certificates” button on the “My Courses” page.
How long do I have access to my course?
You have access to your courses for 365 days after purchase or activation.
I represent an institution that needs to provide staff training. Is there a volume discount and help tracking staff participation?
Yes, volume discounts are available, and our Institutional Package includes tracking and reporting software. Learn more about institutional training here.
How do I share my thoughts about the site?
Through our required evaluation form, we encourage feedback from learners. You can also use the form on the Contact page to share your thoughts – we want to hear from you!
I finished my course – where’s my certificate?
Once you have completed the content and the Survey Claim for a course, you can find your certificate by clicking the “My Certificates” button under the “Account” drop-down at the top right, or the “My Certificates” button on your My Courses page.
What should I do with my certificate?
In general, you will want to print your certificate to present to your training coordinator or administrator, as well as keeping a copy for your personal records.
I am a Herbalife distributor. What do I do to access the nutrition course?
Once Herbalife has granted you course access, you will receive an email instructing you to go to https://learn.nutrition.org/password-reset/ to request a password reset for your ASN account. This will be separate from any Herbalife login you may have. Once you have reset your password, you will log in on the ASN website and click “My Courses” to access your course content.